1. The Service
4K Vault provides a subscription-based streaming service offering live TV channels, on-demand movies and series, and related features such as an electronic programme guide (EPG) and catch-up TV. By purchasing a subscription or using the service, you agree to these terms.
2. Subscriptions & Payment
- Plans are available for 1, 6 and 12 months, with all features included in every plan.
- Prices are displayed in GBP; equivalent USD, EUR and CAD pricing is available on request.
- Subscriptions are arranged and confirmed via WhatsApp. Login credentials are delivered after payment confirmation, typically within minutes.
- Subscriptions are not auto-renewed. When your plan expires, simply contact us to renew — you will never be charged automatically.
3. Trials
A trial may be offered so you can test stream quality and device compatibility before purchasing. Trial availability and length are confirmed via WhatsApp. Trials are limited to one per customer.
4. Acceptable Use
You agree to use the service lawfully and fairly. Specifically, you must not:
- Share, resell or redistribute your login credentials — each subscription covers 1 device connection at a time
- Attempt to restream, record for redistribution, or rebroadcast any content
- Use the service for any unlawful purpose or in breach of applicable copyright law in your country
- Attempt to disrupt, probe or reverse-engineer the service or its servers
Accounts used in breach of these rules may be suspended or terminated without refund.
5. Your Responsibilities
- You need a stable internet connection (10 Mbps minimum for HD, 25+ Mbps recommended for 4K).
- You are responsible for the compatibility of your device; our setup guides and support team will help you get running.
- You are responsible for complying with the laws that apply to you in your country.
6. Availability & Quality
We target 99.9% uptime and invest in anti-freeze server infrastructure, but uninterrupted operation cannot be guaranteed. Channel line-ups, VOD content and features may change over time as sources are updated. Temporary maintenance or events outside our control (such as ISP blocking or network outages) may affect availability.
7. Refunds
Because credentials are delivered and consumed digitally, activated subscriptions are generally non-refundable. However, we always aim to be fair: if the service fails to work on your device and our support team cannot resolve it, contact us within the first 48 hours of activation and we will review a refund or account credit on a case-by-case basis. Full details are in our Refund Policy.
8. Support
Support is provided via WhatsApp 24/7. We aim to answer within minutes during peak hours and within a few hours otherwise.
9. Limitation of Liability
The service is provided "as is" and "as available". To the maximum extent permitted by law, 4K Vault is not liable for indirect or consequential losses, loss of data, or interruptions caused by third parties. Our total liability for any claim is limited to the amount you paid for your current subscription period.
10. Changes to These Terms
We may update these terms occasionally. The version published on this page, with its "last updated" date, is the version in force. Continued use after an update constitutes acceptance.
11. Contact
Questions about these terms? Message us via our contact page.