1. Who We Are
4K Vault ("we", "us", "our") operates the website 4kvault.tv, a streaming service landing page and blog. For privacy questions or requests, contact us via our contact page.
2. Information We Collect
Information you give us directly. When you fill in our contact form we collect your name, phone number and email address so we can respond to your enquiry on WhatsApp.
Information collected automatically. When you visit our site we collect limited technical data for analytics purposes:
- Your IP address and approximate country (resolved via the ipwho.is geolocation service)
- Device type (mobile, tablet or desktop)
- Referring website (how you found us)
- Date and time of your visit
We do not collect precise location data, browsing history, or any content you watch.
3. How We Use Your Information
- To respond to your enquiries and deliver the service you request
- To understand visitor numbers, countries and devices so we can improve the site
- To prevent spam and abuse of our contact form
We do not sell, rent or trade your personal data to third parties.
4. Third-Party Services
We use a small number of trusted third parties to operate this site:
- WhatsApp — enquiries are continued in a WhatsApp chat. WhatsApp's own privacy policy applies to that conversation.
- Google Sheets (Google Apps Script) — form submissions and anonymous visit statistics are stored in a private spreadsheet accessible only to our team.
- ipwho.is — resolves your IP address to a country for analytics. Only your IP is sent to this service.
5. Cookies & Local Storage
This site does not use cookies. We use your browser's local storage solely to count one visit per browsing session and to remember basic site preferences. This data stays on your device and is never transmitted to us beyond the anonymous visit record described above.
6. Data Retention
Lead details (name, phone, email) are kept only as long as needed to handle your enquiry and provide support. Anonymous analytics records are retained for up to 12 months, then deleted.
7. Data Security
The site is served over HTTPS with strict security headers, and access to stored data is restricted to authorised team members. No method of transmission over the internet is 100% secure, but we apply industry-standard measures to protect your information.
8. Your Rights
Depending on your location (including the UK and EEA under GDPR), you may have the right to:
- Request a copy of the personal data we hold about you
- Ask us to correct or delete your personal data
- Object to or restrict how we process it
- Lodge a complaint with your local data protection authority
To exercise any of these rights, message us via our contact page and we will respond promptly.
9. Children
Our service is not directed at children under 18, and we do not knowingly collect personal data from them.
10. Changes to This Policy
We may update this policy from time to time. The "last updated" date at the top of this page always reflects the current version.
11. Contact
Questions about this policy? Reach us any time through our contact page — we typically reply within minutes during support hours.